Privacy policy

In effect on 6 novembre 2026. The French version prevails.

Accueilo is a virtual receptionist service operated by Hamdi Fersi. This policy explains what personal information we collect, why, where it's kept and how to exercise your rights, under Québec's Act respecting the protection of personal information in the private sector (Law 25).

Person in charge of personal information

Hamdi Fersi, at info@accueilo.ca or by mail at Montréal (Québec).

What we collect on this site

• The contact form: your name, your business's name and type, your phone or email, when to reach you and your question. Used only to answer your request.
• Server logs: IP address, date and page requested, for the site's security (blocking abuse). Deleted after 90 days at most.
• Visit counts: our own server counts the pages seen, the country and network a visit comes from (looked up on our server, never sent to anyone) and the site that sent you. We keep daily totals, and the last 100 visits with the IP address cut short (for example 76.68.240.x). Nothing is stored in your browser.
• No cookies, no outside analytics and no fonts loaded from another site: your visit stays with us.

The demo call

If you call our demo number, the call is handled like a real customer's: Léa says so at the start, and the conversation is transcribed and kept 90 days to improve the service, with the number you call from. No real reservation is taken.

For businesses using Accueilo

When Léa answers for a business, that business is responsible for its customers' information; Accueilo acts as its service provider under a written agreement: we use the information only to provide the service, keep it confidential, delete it at the end of the agreement and notify the business without delay of any confidentiality incident.

Texts, payments and recordings

• Texts: confirmations, reminders and replies sent to a business's customers, and texts they send to its number, go through VoIP.ms and are kept in the business's console. Replying STOP ends all texts from that business to that number; START turns them back on.
• Payments: for a payment link or a deposit, we send the business's payment provider (Stripe or Square) the items, the amount and the phone number. We never receive or keep card numbers, and the money goes straight to the business.
• Audio recordings: only if the business turns them on. They're kept 90 days, like written conversations, and only the business can listen to them.

Where your information is

Requests, messages and written conversations are kept on our servers in Québec. To understand and answer during a call, the voice and text of the conversation go through cloud providers (Microsoft Azure and Amazon Web Services, Canadian regions where available) and our phone provider (VoIP.ms, in Québec). These providers don't use the conversations to train their models or for their own purposes; Microsoft may keep them up to 30 days, only to detect abuse.

How long

• Contact form requests: up to 24 months after our last exchange, or deleted as soon as you ask.
• Written call conversations and audio recordings: 90 days.
• Server logs: 90 days at most.

Your rights

You can ask to access, correct or delete your information, and withdraw your consent at any time, by writing to info@accueilo.ca. We answer within 30 days. You can also contact the Commission d'accès à l'information du Québec.

Emails

We only email you about your request, or if you agreed to it. Every email includes a simple way to stop receiving them.